What Our Customers Are Saying | Ryde Toyota

What Our Customers Are Saying

"I wish to commend the overwhelming generosity & kindness shown to me as an Aged Pensioner Customer. I share my story widely, for who has heard of any other car company showing such compassion not once, but twice.
The first involved new transmission when the Corolla was not quite 5 yrs, in July 2018. The second, a steering wheel replacement on March 25, 2021.
I would not have been in a position to fund these two replacements myself.  The professional way in which these replacements were offered, just adds to the overwhelming great experience.
I have always found the staff at Ryde Toyota to be very professional, reliable & efficient.  In particular, Mr Emilio Papastamatis who, over the years,  is always cheerful & has a finger on ‘every pulse’.
In a nutshell, Ryde  Toyota is a joy to experience. Thank you so very much."
- Diane

"Excellent customer service as they were very helpful and assisted me in choosing the right car to suit my needs. Proud to have Ryde Toyota printed on my number plates!"
- Rania

"I could not fault the service I received. The staff member I saw was courteous and very helpful particularly about the hire car. I am very pleased that Ryde Toyota cares about their customers. Well done."
- John

"After a number of inquiries and in-depth discussions I decided to purchase a Toyota Hilux SR5 with all the accessories, including a canopy. The staff at Ryde Toyota were very helpful and made me feel very welcome. I will recommend my friends to visit Ryde Toyota."
- John

"I have to say my experience with Ryde Toyota was fabulous. Staff were great and made me feel very welcome and gave me the information I needed. Everyone was pleasant and you could see that the team was on point and definitely work great together. I would recommend this group most definitely and would like to thank them for helping me make an awesome decision in buying my car."
- Rana

"I had a very pleasing experience from this dealership, everyone I dealt with was courteous, pleasant, knowledgeable and professional. I was kept informed about the state of my service and it was clear from the outset what was to be done and how much it would cost. I was pleasantly surprised at the modest cost of the service and parts compared to our European manufactured car. The car was available when they indicated and it was returned clean and cleaned. I would happily recommend this dealership for both sales and service to anyone looking for a Toyota as both experiences have been excellent and without fault."
- John Milroy

This is the third new Toyota I have purchased from Ryde Toyota each time the service has been faultless as has been our servicing experience, we live a great distance from Ryde and we think the travel time is worth it. We are made to feel important at Ryde Toyota by the sales staff, after all a new car is a very expensive purchase. This time we went straight to Ryde Toyota to purchase our new Hi-Ace as we knew we would be paying a true price. Thanks again and we love our new Hi-Ace."
- Glen and Naomi

"The best new car buying experience I've had - friendly, helpful and very competitive." 
- Mika

"The team picked up my car from my work car park, phoned me to discuss the outcome and arrange payment, then returned the car to my work car park. It came back looking like new with a wash and polish, and a vacuum inside as well. Ryde Toyota also send out reminder emails when your next service is due which is very helpful."
- Margaret

"I have been having my vehicles serviced at Ryde Toyota for 6 or more years now and each time the experience has been first class. No service has been performed that wasn't totally necessary Staff have always been patient, polite and extremely knowledgeable Additional service is only ever performed after I have given permission. I am happy to continue having my vehicle serviced by the team at Ryde Toyota, thank you."
- Estelle

"Thank you Ryde Toyota for your prompt and efficient service. All service points were done to my satisfaction and the car was ready at the time I was advised, good for me as I walk several ks to get to the service department. The service staff were also professional and friendly. Thanks again Ryde Toyota, see you next time."
- Elwyn

"Rarely do you buy a car and then become part of the family that sold it to you, but we did. All of our transactions with Pete and the team was more like catching up with friends, even the salesman who sold the car to us two years previously came out to tell us what he had just done to improve his 86 and to find out how ours was going. Never have I seen a team of people aligned with the core values of the business. I would recommend Ryde Toyota any day."
- Kathleen

"I am absolutely very happy with the very professional service and advice given me by Chris Molloy in regards the vehicle and David with my finance. They were helpful with everything we did to purchase my new Hilux Ute. I know its not one of the big sales but I could not be happier with my new Hilux its just fantastic .As were Chris and David throughout the purchase. Everyone who has seen it reckons its a winner. Thank you all for your efforts."
- Shane Gilroy

"Trent Khan was my salesman at Ryde Toyota. He was helpful and knowledgeable, going out of his way to make sure I was satisfied with all aspects of the sale. He assisted me even after I had bought the car."
- Yvonne 

"Hi, I have just taken delivery of my new PRADO and must say what a wonderful experience it was. Thanks you so much Sandra for all the time you spent convincing me that Toyota was the way to go. Love your work."
- Ben

"Best customer service. Best company I have ever dealt with. Very happy customer."
- Danijela 

"Good old fashion customer service, which is rare nowadays. Customer comes first attitude which is much appreciated. Thank you Ryde Toyota."
- Ismail

"What was there not to love - especially if your salesmans name was Cupid! A dealership that was family oriented (on their side and mine), small enough that you knew most of the staff by first name and efficient with it. Didn't feel like just another number (a duck on the pond), as I did with some of the larger dealerships that I tried. Highly recommended; I look forward to similar experiences with the servicing regimes."
- Graham

"Chris was a genuine and helpful salesman who explained my options in detail with clarity. I would have no hesitation in using Ryde Toyota again. The car was ready when promised and Chris explained the workings of the Corolla with care."
- Baron

 "Nice sales. I ordered the car on Monday and pick up it on next Wednesday, so very quick. The experience is wonderful."
- Mingrui

"Excellent dealership. Purchased a Kluger and was very happy with service, response and pricing."
- Gustav Fernandez

"I have been away and on my return I found the "How did we do?" survey postcard. Unfortunately the date for completion is now past. I would like to let you know I was very happy with Cupid Cheung. He was very professional, pleasant and helpful from the moment I walked into your showrooms at West Ryde to the finalisation of my purchase, complete with 3 balloons attached to my keys. Congratulations on your excellent service. I also appreciated my complimentary 6 week service. The staff in your service centre were extremely helpful. Many thanks."
- Narelle Phipps 

"I visited Ryde Toyota on 20/2 Sunday looking for a Yaris. I would like to express my thanks and appreciation to Cupid Cheung for his patient listening to my problems regarding the size of the garage could fit the new Yaris because my previous Yaris was a bit smaller. And also I worried if the car will scratch the ground when driving in and out of the garage. He immediately suggested from his side that he will drive to my garage and check. A deposit was made on that day. He is very professional but the most important is his sincerity and put himself in my place and tried to solve my problems. I am sure Toyota is very proud of him. I will definitely introduce my friends to him."
- Mary

"The staff at Ryde Toyota were very friendly and were extremely helpful in assisting my wife and I. It was not long after we arrived that we had a horde of Toyota staff approaching us to see how they could help us. They were never pushy though , allowing us as much time as we needed to browse and talk among ourselves. They did not forget us though while we browsed, noting the temperature and offering an umbrella for shade and a cold drink and to come back out and look after a break. Cupid was extremely knowledgeable and had valuable opinions that we valued and without them i'm sure we could not have made the best decision for us. Rabih was also very friendly and helped us a lot. We were both a little nervous as this was our first brand new car purchase. Overall our experience was very joyful and stress free. Everything was explained to us in easy to understand terms and we were very pleased with the level of personal service and professionalism."
- Thomas

"I'm writing to extend my gratitude to your staff, Rabih and Cupid for their great service and guidance through the purchase of my first Prius V. Their knowledge and patience is much appreciated. Look forward to seeing my new car :)"
- Judy

"I have been dealing with David and the team at Ryde Toyota for a number of years now. I buy quality used cars from them and have my 2 Toyotas regularly serviced with them. I find them to be honest and reliable both in pricing and quality of car and servicing. They offer great deals on extended warranty and a friendly and persistent reminder service to ensure that my vehicle is serviced regularly and appropriately. The service team always call with advice on the servicing requirements for my cars and let me know what to expect both this service and the next so there are no surprises. If I have any questions with my experience David is always willing to step in and take accountability for follow up. Overall a great experience for me at Ryde Toyota."
- Andrew S.

"Best dealership I've ever dealt with. They go above and beyond for their customers."
- Claudia Benson

"Should have given this review when they fixed our clutch under warranty after the dealer we bought it from tried to tell us it was 'driver error' & wanted us to pay a bomb. They also fitted us in for a last minute pink slip, and now they've done a great service. (The car is also cleaner than it's been for years!) Staff are friendly, efficient & polite."
- Linda Entwistle

"EXCELLENT! That sums up my experience with Ryde Toyota in one word. The team are all professional, friendly & very helpful. Not only was the actual car service fantastic but they went our of their way to sit & spend time with me talking me through the various things that had been done. You will be sure to walk out of Ryde Toyota with a smile from ear to ear! I would highly recommend these guys."
- Siobhan O.

"I did the test drive for the 86 with you on Saturday when my Aurion undertook routine service. You and your manager helped me a lot to know better about the 86, and I really appreciate about your help."
- Jia Feng

 "We would like to thank Ryde Toyota for all the courteous assistance from Cupid Cheung with our purchace of our vehicle on the 13/4/15. We would recommend your dealership to friends etc."
- June and Phil Arahill

Just some of Ryde Toyota's advantages:

  • Toyota Access
  • Toyota Genuine Parts
  • Toyota Certified Advantage
  • Toyota Insurance Advantage
  • Toyota Fleet Specialist